November 14 & 15, 2017

Da Nang, VietnamAims

  1.    To enhance participants’ ability to handle conflict, build positive relationships and to use empowering conflict resolution practices within their own cultural framework.
  2.    To provide an overview and understanding of the role of a mediator in different cultural contexts.
  3.    To develop a culturally relevant approach to mediation and introduce some beginning mediator skills.

By the end of this workshop participants should be able to:

  •  identify the possible causes of conflict  and explain the difference between cooperation and competition
  •  identify different individual and cultural styles of handling conflict
  •  understand the similarities and differences between the role of a mediator in Western and traditional Vietnamese cultures
  •  apply a basic mediation process and know how to use skills to build mutuality across boundaries of difference
  •  identify when and where mediation may be an appropriate strategy and its limitations
  •  consider how a Western approach to mediation could be adapted to incorporate Vietnamese values, traditions and approaches to conflict.

All societies have mechanisms for managing and dealing with conflicts and there are traditional, informal mediators in most countries in the Asia Pacific region.  Conflicts and disputes are a normal part of relationships and decision-making processes. Conflict itself is not necessarily a problem and can be positive and healthy if managed constructively.  It is the destructive or inappropriate way that conflict is handled that prompts people in most cultures to seek an impartial mediator who can assist people to manage or resolve their conflicts.
Since the late 1970’s mediation has been developed in the Western world as a formal, voluntary, alternative dispute resolution process and has more recently been introduced into courts and other contexts in many non-Western countries in the Asia Pacific region, including India, Indonesia, Singapore, Malaysia and Papua New Guinea. Mediation is normally a voluntarily process where an impartial mediator assists people to communicate effectively, have difficult conversations, understand each other’s perspectives, identify issues of mutual concern, develop a range of options and negotiate their own solutions.
Increasingly mediation is being used in a variety of settings in preference to more adversarial approaches to conflicts and disputes – in workplaces, justice systems, governments, families, schools and communities.
Facilitator: Associate Professor Dr Dale Bagshaw, Dip Soc Stud, BA, M Soc Admin, PhD, Cert EM.
Dale is the Founder and longstanding President of the Asia Pacific Mediation Forum (APMF), past President and Vice-President of the World Mediation Forum, is a nationally and internationally accredited mediator, has trained hundreds of mediators in 11 different countries, published 22 book chapters, 36 articles in peer-reviewed journals, given 54 Keynote Addresses at international and national conferences and is the co-editor of the book Bagshaw, D. & Porter, E., Mediation in the Asia-Pacific Region: Transforming Conflicts and Building Peace, Routledge, New York, 2009.
Dale is now an Adjunct Professor with the School of Psychology, Social Work and Social Policy, University of South Australia where she previously worked for 36 years in many roles, including as Head of School, Program Director of the Graduate Diploma & Master of Mediation and Conflict Resolution and the Director of the Center for Peace, Conflict and Mediation. From 2009-2016 she was a Visiting Professor at the National University of Ireland and examiner for their Mediation and Conflict Intervention programs, and is on the International Editorial Boards of the journals Conflict Resolution Quarterly and Mediation Theory and Practice.  She has received three major awards for her work in the mediation field.
For more information visit
The number of places in this training is limited to a maximum of 24 and priority given to Vietnamese residents.

You must register in advance and attend for both days from 9am to 5pm. All participants who have attended for both days will receive a ‘Certificate of Achievement’ which may possibly count toward accreditation as a mediator in Vietnam at a later stage. Participants from Vietnam may also have the opportunity to do additional 3-day advanced mediation training in Hanoi or Saigon in 2018, which will build onto this 2-day training.
Early Bird:   390 USD (before July 31, 2017)
Full Price:   480 USD (after July 31, 2017)
Lunch will be provided plus refreshments in the morning and afternoon breaks.
Please email Dr. Dale Bagshaw: if you would like to know more about this course.